Terms and Returns Policy

Policies, Terms and Conditions:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of TMR Designs., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that TMR Designs is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TMR Designs reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. TMR Designs reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from TMR Designs, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. TMR Designs is not responsible for the actions of third parties.

Returns

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. If you are unhappy with an item, simply return it in the original packaging and used state within 7 days of dispatch and we will give you a refund or replace the item.

If you have any problems with your Imprint Grips please see the Moulding page on the website, for further help. If you still experience discomfort after following our advice, DO NOT use Imprint Grips, and contact Us at info@tmrdesigns.com so that we may assist you further. If, in the unlikely event we suspect that your product may be faulty, we will ask you to return the product so that we may examine the product. If you are entitled to a refund we will notify you via email as soon as possible, and in any event within 30 days. In the case of a defective product we will refund the cost of the purchase price, and any delivery charges incurred by you.

Wholesale customers are not entitled to monetary refunds and will be reimbursed in the form of a credit note as mentioned below. All other entitlements are identical to the above.

Wholesale customer should be aware that TMR Designs do not offer a Sale or Return Service.

Shipping Policy

Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where TMR Designs holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, TMR Designs shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. TMR Designs shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, TMR Designs will issue a refund to your card in the amount of the incorrect price

Imprint Grips Useage

ATTENTION:

Please read these instructions carefully.  Cycling can be dangerous, before riding ensure that the function of the brakes and gears has not been restricted and that all functions of the bicycle can be used as normal. Make sure that protective equipment appropriate to the riding conditions is used at all times, this should include a Helmet and body armour as a minimum for off road cycling.

 

WARNING:

Do not modify the grips. Any modification could lead to premature failure.

This product is not compatible with Grip Shift.

Check the screws are torqued to the correct setting prior to every ride and always be sure to test for safe secure fitment before use.  The required torque settings may vary based on bar material and variations in bar diameter.  Do not use the grips if you are not able to get a secure fitment or grips are loose even when tightened to designated spec.

Only handlebars that have been approved by their manufacturer for use with clamp on grips should be used and can withstand the required clamping force.

Excessive torque on the screws may lead to the threads being stripped or damage the clamping mechanism.

Inspect the Imprint Grips for any sign of damage or fatigue prior to use and following any impacts.  If there are any signs of damage or fatigue do not use the grips and contact TMR Designs immediately.

Only use original ‘TMR Designs’ grip bolts as these have been specifically design and manufacture for the application.