Refund policy

Changed your mind?
You can cancel your order within 14 days of receiving it, for any reason. Email info@tmrdesigns.com to let us know, then send the grips back within 14 days of telling us. Return postage is paid by you. We'll refund the price and the standard delivery cost within 14 days of receiving the grips back. We can only give a full refund if the grips come back unused. If they've been moulded, fitted or ridden, we may take off an amount to cover the drop in value.

Not comfortable after moulding?
Imprint Grips can be re-moulded as often as you like. Please see our How to Mould guide first (imprintgrips.com/pages/how-to-mould-imprint-grips). If they still don't feel right, stop using them and email us. We're happy to help.

Faulty grips?
If your grips are faulty, contact us and we'll arrange a return. Within 30 days of delivery you're entitled to a full refund, including delivery costs. After that we'll repair or replace them, or refund you if that isn't possible. This doesn't affect your legal rights.

Trade customers
Wholesale orders are not on a sale-or-return basis. Faulty wholesale goods are credited rather than refunded.